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Credit Card Numbers

Risk Reactor Inc. software does not store any credit card numbers. Paypal's new technology in conjunction with NBS systems, provide safe, secure 24 hour online ordering . Due to this fact Risk Reactor Inc. may need to contact you for changes to orders and all international orders. We accept American Express, Visa and Mastercard as credit card options. We also accept Western Union Transfers, Bank Wires, Money Orders, and Purchase orders on approved credit.

Privacy

Risk Reactor Inc. has a strict policy to not use any of the personally identifiable information, that we collect as part of an order or inquiry for solicitation or advertising purposes. Such information is used only to fulfill your order or provide you with the information you requested. We do not sell, share or disclose any information about you with outside interests. Risk Reactor Inc. will protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. Risk Reactor Inc. reserves the right to cooperate fully with state, local and federal officials in any investigation relating to any content or purported illegal activities of any user.

 Copyrights

This Site, and the text, site design, logos, button icons, images, graphics, interfaces, audio clips, software and all other content contained herein and the selection, arrangement and compilation of all such content are exclusively owned by Risk Reactor Inc. and Copyright (©) Risk Reactor Inc. 1993-2015. ALL RIGHTS ARE RESERVED. Permission is granted to view, download, electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Risk Reactor Inc. or using this site as a shopping resource for your personal non-commercial use or for using the information contained in the Site as an educational resource and for no other purpose. Any other use, including without limitation the reproduction, modification, distribution, transmission, republication, display, use or performance of the content on this Site, is strictly prohibited and protected by U.S. and international copyright laws. Without limiting the generality of the preceding sentence, you may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Site, in whole or in part.

 Limits of Product Liability

USA Limited Warranty Information

Risk Reactor Inc. provides, from the original date of purchase, to the original purchaser, a one-year limited warranty. This limited warranty covers manufacturing defects in material and workmanship only. At the time of service, the owner will need to provide to Risk Reactor Inc. a copy of the original invoice or sales receipt indicating date of purchase.

Risk Reactor Inc. does not cover damage or failure caused by abuse, misuse, faulty installation, improper maintenance, disregard for proper cleaning, or any repairs not carried out by Risk Reactor Inc. Items that are not covered by this warranty are those considered as parts that are prone to failure due to general wear and tear. There will be no obligations or liability on the part of Risk Reactor Inc. for consequential damages arising from the use or misuse of the product or any indirect damages with respect to loss of property or revenue. For warranty service or replacement, the product must be reported to Risk Reactor Inc. via email to info@riskreactor.com within 7 days of purchase to receive a unique RMA# (return authorization number) and at that time you will be advised where to send the product for service.

All shipping charges for warranty claims must be pre-paid. If the requested repairs or service are within the terms of this warranty, then the serviced item will be returned to you upon completion without any charge. The unit(s) must be in the original packaging with any original accessories. Any shipping damage resulting from either inadequate packaging or carrier mishandling is the responsibility of the sender. Risk Reactor Inc. will not be responsible or accept any liabilities for any loss or damage to additional items, which are sent with returned products covered by this warranty. If your product is not covered under the terms of this warranty, Risk Reactor Inc. will advise you of the costs to carry out any repairs necessary and the unit will be shipped to you upon receipt of payment for the service, including return freight charges.

Please allow 2 to 4 weeks for service and return of your product. Under normal circumstances, warranty service is carried out within 10 business days. Risk Reactor Inc. cannot be held responsible for delays in shipping.

To register your product, please complete below and return to Risk Reactor Inc. Please keep a copy for your records.

Printed Name:

 

Product Code:

 

Full Address:

 

Date Purchased:

 

City, State Zip Code:

 

Price Paid:

 

Phone Number:

 

Tracking #

 

Email Address:

 

Email: info@riskreactor.com

Fax: 714-641-7100

 Return Warranty Registration via fax: 714-641-7100 To return via mail: Attn: RMA Dept.,Risk Reactor Inc., 2676 South Grand Ave., Santa Ana, California 92705

Disclaimer
The buyer warrants that they will use our products in compliance with their federal, state, and local laws. In no event, including the claim of negligence, Risk Reactor Inc., be held liable for any use or misuse of our products. Liability is limited to replacement or repair of defective components, at our sole discretion. By ordering from us via any means, the buyer assures their agreement to these rules, regulations, and policies.

Risk Reactor Inc. makes no warranty of any kind whatsoever, expressed or implied, and any implied warranty of merchantability or fitness for a particular purpose is hereby disclaimed by Risk Reactor Inc. for the products we carry. Risk Reactor Inc. shall not be liable for any consequential or incidental damages, monetary loss or expenses arising from the use or inability to use the products we sell for any purpose whatsoever. Only such warranties as are made by the manufacturer of the goods are available to the buyer. By purchasing these products from Risk Reactor Inc., the consumer recognizes that these products are manufactured for specific safety and entertainment purposes and reasonable care, caution and supervision should be exercised in their use. Unacceptable uses include, but are not limited to throwing (including use as a projectile, weapon or as part of entertainment that may cause injury to someone), modification of the product, human ingestion or consumption or dismantling (including cutting, tearing, ripping or chewing which exposes the internal contents thereof) and is a violation of the intended safe use of all luminous products. If such violation occurs, the consumer agrees to exempt and release Risk Reactor Inc. and the manufacturer, its directors, officers, agents, servants and employees, from any and all liability, claims, demands or actions or causes of action whatsoever arising out of any damage, loss, injury or death as a result of their use. This release encompasses all losses, damages, injuries and deaths resulting from any cause, whether the fault of the user, a defect in the product or misuse regardless of intention. This product liability limitation cannot be amended, altered or made void by any representative either verbally or in writing of Risk Reactor Inc., or the manufacturer and the consumer agrees to the terms of these limitations when purchasing or receiving merchandise from Risk Reactor Inc. If you do not agree to these terms, then do not purchase or request products from Risk Reactor Inc..

Returns

Returns must have an RMA number prior to being returned. A 25% restocking fee is applied on all returned items. No returns will be accepted after 30 days of ship date. There will be no returns on damaged products, special orders, inks, dyes, pigments in either liquid, or solid states. We can not accept opened and used products that can not be resold.

Shipping

Risk Reactor Inc. usually ships all orders the same day. They are exceptions due to reasons out of our control. UPS Ground is used unless otherwise specified. C.O.D. orders require the freight to be prepaid. We only guarantee and insure when UPS is used, it is up to UPS to determine a lost or damaged package. If any problem with package hold onto contents for UPS to pick up and verify. The refund or replacement is up to UPS or the carrier used. If USPS is used then we will not refund any money due to lost or damaged merchandise. Please note that the freight for international orders will not be calculated correctly in the online store and extra charges for shipping will apply. There is a potential $25.00 fee for shipping collect with UPS or FED EX packages.

The online shipping calculation only calculated properly for shipments within the contiguous 48 United States. Keep in mind if you opt for USPS or other carriers that do not have insurance Risk Reactor Inc. will not be responsible for any lost or damaged product. Shipping UPS maybe more expensive but it is worth it. We will also ship via a freight forwarder when the amount of product being shipped is justified. To keep your costs as low as possible an increase in the amount of products helps defray the shipping costs.

Order Information

Orders are processed within 15 minutes of order being taken. In order to avoid an automatic 25% restocking fee, order must be canceled within that 15 minutes window. 

Late Payment of Invoices

There will be a 10% charge that accumulates every month for tardy payments of invoices. Due to the stricter terms of suppliers this charge has been implemented on 4/10/2014